Creepy Incident...
Just recently I had this really creepy incident with someone I barely knew. I applied for a credit card through a call center agent who initially offered such to my mom. But my mom asked me to try it out since I wanted to get a credit card of my own (this is so I could further learn how to manage my finances). When this call center finally got my application, I started receiving some unsolicited text messages from the said agent. He was even asking me for my e-mail address so he could add me up in his Friendster and MySpace accounts, in addition he was also asking for my Yahoo! Messenger ID. Initially I found it unnecessary because it's not within the scope of the relation of a client and an agent. But due to his persistence I asked him bluntly if what he's asking for is necessary? His reply was rather rude but I didn't give any attention to it when he told me that it's okay if I don't give my personal data to him but if I did everything would be much happier. Due to differences in opinion I told him that I don't think including him in my personal agendas is necessary in my application. Just from that statement anybody in his right mind would've understood that I don't want to take our relation as a client and an agent much further than it is.
But then he kept on persisting by sending me some jokes and quotes until I finally told him that I would appreciate it if he doesn't send me text messages unless if it's about my application. The nerve of the guy when he replied that I disturbed him in his band practice by sending him a text message. Also in his reply he told me that I wasn't the only person whom he sent that quote to, he assumed that I'm claiming to be someone special in his eyes and that he's courting or stalking me or what. He even implied that I'm this snobby, rich kid who doesn't appreciate the friendliness of working class kids like him.
It was a big "DUH!" And it was an insult to me as well because he was judging me when he doesn't even know who I am! And this was the first time I encountered something so unprofessional from an agent.
So then yesterday, I made it a point to file my complaint to their Human Resource manager and his immediate supervisor. The things just happened so quickly yesterday, it was as if every circumstance conspired to help me get the information I needed to file my complaint.
That agent texted me again yesterday informing me that there's someone who would come by my office to give a credit card application for my dad. What better opportunity than to ask that person what call center that credit card company is partnered with! I replied that I would receive the application form personally. Then he made this little dramatic reply that I would rather that the messenger deliver the form to my office instead of him. I told him it doesn't matter. When I went to receive the application form, I had this gut feeling before I met him that he was the one who delivered it and I'm not so surprised that it was actually him. (How did you know what he looks like, you might ask? Remember his persistence that I add him up in Friendster? He gave me his e-mail address and I checked his picture so I could avoid him by all means!). I just pretended that I did not recognize him (hey, I better use what I learned when I was casted as an extra for ABS-CBN's Hiram, right?!) and asked him where the credit card's office is. I don't know if he's not aware that agents shouldn't be giving out such confidential information, he actually gave me the name of his office (he's working in one of the call centers in Eastwood), just really near where I'm working!
Afterwards, I composed my complaint letter, got the HR Manager's name from a friend and I went to their office to personally file my formal complaint against their agent for Unprofessional Behavior. When the HR Manager and that agent's immediate manager assessed my letter and after showing them the text messages I got from this person, they actually filed it as a case of Harrassment. The HR Manager asked me how I got to know where this person is working and I told her that someone came by my office earlier to deliver an application form for my dad. That's when I took the opportunity to ask what call center is handling this credit card accounts. And the immediate manager confirmed that he actually have an agent by that name which I put in my complaint letter. Also he told me that this person asked permission from him earlier that he needs to go to IBM to hand deliver an application. My gut feeling was confirmed. And I told the immediate manager that his agent is not only harrassing me but he's also a liar as well!
Creepy thing happened last night, that agent texted me again and told me that it was actually him who delivered the application form for my dad. My gut feeling that afternoon was again confirmed. He had the mindset of an amateur stalker (hey, excuse me for watching too much Crime Suspense shows!).
Hmmm... Maybe I ought to take a degree in Psychology?!
But then he kept on persisting by sending me some jokes and quotes until I finally told him that I would appreciate it if he doesn't send me text messages unless if it's about my application. The nerve of the guy when he replied that I disturbed him in his band practice by sending him a text message. Also in his reply he told me that I wasn't the only person whom he sent that quote to, he assumed that I'm claiming to be someone special in his eyes and that he's courting or stalking me or what. He even implied that I'm this snobby, rich kid who doesn't appreciate the friendliness of working class kids like him.
It was a big "DUH!" And it was an insult to me as well because he was judging me when he doesn't even know who I am! And this was the first time I encountered something so unprofessional from an agent.
So then yesterday, I made it a point to file my complaint to their Human Resource manager and his immediate supervisor. The things just happened so quickly yesterday, it was as if every circumstance conspired to help me get the information I needed to file my complaint.
That agent texted me again yesterday informing me that there's someone who would come by my office to give a credit card application for my dad. What better opportunity than to ask that person what call center that credit card company is partnered with! I replied that I would receive the application form personally. Then he made this little dramatic reply that I would rather that the messenger deliver the form to my office instead of him. I told him it doesn't matter. When I went to receive the application form, I had this gut feeling before I met him that he was the one who delivered it and I'm not so surprised that it was actually him. (How did you know what he looks like, you might ask? Remember his persistence that I add him up in Friendster? He gave me his e-mail address and I checked his picture so I could avoid him by all means!). I just pretended that I did not recognize him (hey, I better use what I learned when I was casted as an extra for ABS-CBN's Hiram, right?!) and asked him where the credit card's office is. I don't know if he's not aware that agents shouldn't be giving out such confidential information, he actually gave me the name of his office (he's working in one of the call centers in Eastwood), just really near where I'm working!
Afterwards, I composed my complaint letter, got the HR Manager's name from a friend and I went to their office to personally file my formal complaint against their agent for Unprofessional Behavior. When the HR Manager and that agent's immediate manager assessed my letter and after showing them the text messages I got from this person, they actually filed it as a case of Harrassment. The HR Manager asked me how I got to know where this person is working and I told her that someone came by my office earlier to deliver an application form for my dad. That's when I took the opportunity to ask what call center is handling this credit card accounts. And the immediate manager confirmed that he actually have an agent by that name which I put in my complaint letter. Also he told me that this person asked permission from him earlier that he needs to go to IBM to hand deliver an application. My gut feeling was confirmed. And I told the immediate manager that his agent is not only harrassing me but he's also a liar as well!
Creepy thing happened last night, that agent texted me again and told me that it was actually him who delivered the application form for my dad. My gut feeling that afternoon was again confirmed. He had the mindset of an amateur stalker (hey, excuse me for watching too much Crime Suspense shows!).
Hmmm... Maybe I ought to take a degree in Psychology?!
posted by rotten_mangoes at
9:57 PM
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